We have been made aware of reports from players in Russia experiencing a black screen issue during hero selection.
Our investigation shows that the major Russian ISPs have now blocked more than 1 million Amazon and Google's IP addresses. This is currently affecting many services and users across Russia (and possibly beyond) who seem to be suffering from heavy connectivity issues as a result.
Sadly, we do not have much control over this situation ourselves, but are working with our own and external services towards a workaround to help everyone affected by this issue on Vainglory.
Until a better solution becomes available, we would advise anyone who finds themselves affected to try and connect through a VPN to an ISP outside of the affected region(s).